Frequently Asked Questions

Terms of use

Your use of this website constitutes your agreement with the terms and conditions as stated below. If you disagree with any of these terms and conditions, do not use this website. If you are an underage person, you are not allowed to access or use this website. You further acknowledge and agree that you must be of legal age to purchase any of our products or services available on this website. By submitting the order form and/or payment, you confirm that you have fully read, understood, and agreed to be legally bound by these terms and conditions, which form the entire agreement between this website and you.


In this document: "Website" means trulink.io, "Customer", "You" or "Yours" mean and refer to you and/or any other person submitting the Order to the Website on your behalf. "Company", "We" or "Our" mean and refer to trulink.io. "Product" means an original article, and/or other written Product that is drafted and delivered to the Customer in accordance with his/her Order. "Order" means a written order of the standard electronic form that is filled and submitted online by the Customer to Our Website. Order specifies the scope of work and other requirements of the Customer regarding the Product.

Our services

By submitting an Order and/or payment, You are purchasing the Product for Your personal use. You can find more details about Our services on the page How it works. It is Your obligation to read these Terms and Conditions and the page  How it works before submitting any Order and/or payment to this Website.


The Products are refundable only in the cases stated in the Money Back Guarantee document. Please, view it for additional information on this issue. Mind that if You live in the European Union and have paid VAT in the process of the payment transaction, You do not receive it back with a refund. You get back only the money or a percent of the price stated in the Prices section of the Website. VAT is non-refundable. Please note that Discounts are not subject to refunds either.

Plagiarism Report

We are happy to introduce our new Additional paid feature - Plagiarism checker which is available for you on the Order form page. We believe that this option will help to reach the best from our cooperation.

Please review our terms and conditions below to know in which cases it’s eligible for a refund request from the client’s side:

  • upon choosing the Plagiarism checker feature initially - it will be already included for all future edits of your content which can be done due to our Revision Policy.
  • while placing an order for the Editing option and choosing the Plagiarism checker option - we are forced to check the originally uploaded content by the customer to prevent any misunderstandings in the future;

Requests are accepted either within 14 days of delivery for content that is less than 15,000 words long or within 30 days of delivery for content that exceed 15,000 words.

At trulink.io, we believe in high-quality cooperation and clear policies for customers. Should you have any questions - please, do not hesitate to contact our helpful Customer Support team via phone, email, or Live Chat and we will be more than happy to answer all your questions and find the best solutions for both sides.

Our guarantees

We guarantee that the content's plagiarism level is lower than 10% (not including bibliographical references, coded script, and cliched phrases); that we follow all your instructions; that we follow the formatting requirements that you state; that we conduct the necessary research; that we comply with the formal standard English style.

Order placement

When You decide to place an Order or inquiry (quote) on the Website, You agree to fill in an online form. There, You will be asked to provide certain personal information necessary to perform the Order. The Company shall on no condition disclose the information to any third parties. For further reference, please view our Privacy Policy.

Privacy policy.

Note that Your email address will be used to send You notifications considering the most important stages of Order fulfillment such as clarification of any issues, unread messages, and Order completion. Your telephone number will be used only for urgent notifications. As soon as You complete the form, the price for Your Order will be calculated on the basis of deadline, type of work, quality tier, and the number of pages that you choose. The deadline timer will start counting down only after You perform the payment.

Fees and payment

The Company's charges for the services provided are shown on the Company's Website. Please, note that VAT is not included in the prices listed. It is charged to customers from the European Union only. It will be added to the cost of the order in the process of the payment transaction. We remind you again that VAT and Discounts are not refundable. If a Customer requires a type of work that cannot be classified as a regular type of services provided on the Company's Website or if a Customer requires the finished Product to be amended in a way that is inconsistent with the initial Order instructions, the Company may set own rate for delivery of the Service. A Customer is invited to pay for the Order in advance, given the Company is reasonably confident that it is able to allocate a freelance writer to deliver the Product. If payment in advance has been provided, but the Company was not able to allocate a freelance writer to deliver the work, a full refund of the payment made in advance will be provided. Other cases of refunds are described in the Money Back Guarantee document.

Delivery of completed product

Upon completion, a Product is available for download by the Customer on his or her personal dashboard page on the Website. If a Customer does not receive a finished product by the deadline or within 3 (three) hours after the deadline that you have indicated in the initial requirements, the Customer is entitled to receive a certain amount of refund. For further information on this question, view our Money Back Guarantee document. The Company will not be liable for any delays or technical problems in the delivery of the Product resulting from any malfunction of the Customer's mail-server or the Customer's Internet Service Provider.

Free revision guarantee

Free revisions are possible only in the cases stated in the Revision Policy. Please view it for further information on this issue.

Privacy & security

We do not store Your credit card details, nor do we share the Customer details with any third parties. For a full explanation of the Company's practices and policies related to the collection, use, and storage of the online guests' information, please read Our Privacy Policy.

Limitation of liability

You agree to release and hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the "Company's Affiliates") harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to: (a) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind; (b) failed, incomplete, garbled or delayed computer transmissions; (c) any condition caused by events beyond the control of the Company that may cause the Product to be delayed, disrupted, or corrupted; (d) any injuries, losses or damages of any kind arising in connection with or as a result of utilizing Our services; or (e) any printing or typographical errors in any materials associated with Our services. In addition, You agree to defend, indemnify, and hold the Company and Company's Affiliates harmless from any claim, suit, or demand, including attorney's fees made by a third party due to or arising out of Your utilizing of Our services, Your violation or breach of these Terms and Conditions, Your violation of any rights of a third party or any other act or omission by You.


You acknowledge and agree that We may unilaterally change these Terms and Conditions. We recommend reviewing these Terms and Conditions from time to time as any such changes will be reflected in this section of Our Website.

Premium Writer

The Premium Writer option means that your content will be completed by one of the writers who has worked with us for over 5 years and proved their reliability.

The “Premium writer” feature is non-refundable. 

Preferred Writers

Preferred Writers is an option enabling our customers to assign their orders to specific writers. Such writers can be those who have already delivered some content to the customer. If the customer selects only one writer, who is not rated as a Premium Writer in our writers’ network, the Preferred Writer option will not be reflected on the order’s cost. 

Alternatively, there are two scenarios, in which additional fees will be collected:

  1. A writer selected as a preferred one while making an order is the Premium Writer.
  2. Two or more writers are indicated as preferred ones while making an order, regardless of their rating. 

The “Preferred Writers” feature is non-refundable.