Terms & Conditions

1. About Trulink.io

Trulink.io is a digital marketing agency providing SEO, AEO, content marketing, social media marketing and website design services. We are based in Nairobi, Kenya and serve clients locally and internationally. References to "we", "us" or "our" in these terms refer to Trulink.io.

2. Services

We provide digital marketing services as agreed between us and each client. The specific scope, deliverables, timelines and pricing for each engagement are detailed in the project brief, proposal or order confirmation provided to you before work commences.

We reserve the right to refuse service to anyone at our sole discretion. We also reserve the right to modify, suspend or discontinue any service at any time with reasonable notice.

3. Placing an Order

An order is considered accepted when:

• You have submitted a quote request and we have sent a written proposal or order confirmation
• You have confirmed your acceptance of the proposal in writing (email is sufficient)
• Any required deposit payment has been received where applicable

We will not commence work until an order is confirmed. Verbal agreements do not constitute an accepted order.

4. Pricing & Payment

All prices are quoted in the currency agreed at the time of the proposal. Prices are custom-quoted per project based on scope, complexity and timeline requirements.

• Deposits — where required, a deposit of up to 50% may be requested before work commences. Deposits are non-refundable unless we are unable to deliver the agreed service.
• Payment terms — final payment is due upon delivery of the completed work unless otherwise agreed in writing.
• Late payment — invoices not paid within 14 days of the due date may incur a late payment fee of 5% of the outstanding amount per month.
• Retainer arrangements — where ongoing monthly services are agreed, payment is due at the start of each month's engagement.

5. Revisions & Amendments

Each project includes a set number of revision rounds as specified in your proposal. Revisions are defined as minor amendments to the agreed deliverable — not significant changes to the original brief.

Requests that fall outside the agreed scope will be quoted separately. Additional revision rounds beyond those included in the original proposal will be charged at our standard hourly rate.

We ask that revision requests be submitted in writing within 7 days of receiving a deliverable. Deliverables not reviewed within this period will be considered accepted.

6. Turnaround Times

We aim to meet all agreed delivery timelines. However, turnaround times are estimates and may be affected by factors outside our control including delays in receiving materials, content or feedback from the client.

Where a client delays in providing required materials or approvals, we reserve the right to adjust the delivery timeline accordingly. We will communicate any changes as soon as reasonably possible.

7. Client Responsibilities

To enable us to deliver your project effectively, you agree to:

• Provide accurate, complete and timely information required for the project
• Review and provide feedback on deliverables within agreed timeframes
• Ensure that any content, images or materials you provide are owned by you or that you have the right to use them
• Make payments as agreed

8. Intellectual Property

Your content: Any materials, logos, images or content you provide to us remain your intellectual property at all times.

Delivered work: Upon receipt of full payment, full ownership and copyright of all delivered content, designs and code transfers to you. You may use, publish, edit and adapt the work without restriction.

Our tools and processes: We retain ownership of any proprietary tools, templates, frameworks and processes used in delivering your project. These are not transferred as part of the deliverable unless specifically agreed.

Portfolio rights: Unless you request otherwise in writing, we reserve the right to reference your project in our portfolio, case studies and marketing materials.

9. Confidentiality

We treat all client information as confidential. We will not disclose your business information, strategies or data to third parties without your consent, except where required by law or necessary to deliver your project (for example, using a third-party tool).

We ask that you treat any proposals, pricing, processes or proprietary methodologies we share with you as confidential.

10. Cancellations & Refunds

If you wish to cancel a project:

• Before work commences — any deposit paid is non-refundable unless we have not yet allocated resources to your project, in which case a partial refund may be considered at our discretion.
• After work has commenced — you are liable to pay for all work completed up to the point of cancellation, calculated on a pro-rata basis of the agreed project fee.
• Completed work — completed deliverables that have been approved are non-refundable.

If we are unable to complete the agreed work due to circumstances on our side, you will receive a full refund for any work not delivered.

11. Limitation of Liability

To the maximum extent permitted by law, Trulink.io shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability to you in connection with any project shall not exceed the total fees paid by you for that project.

We do not guarantee specific outcomes such as search engine rankings, traffic levels or revenue growth. Digital marketing results depend on many factors outside our control including search engine algorithm changes, market conditions and competition.

12. No Guarantee of Rankings

While we apply best practices and proven strategies, no ethical digital marketing agency can guarantee specific search engine rankings, positions in AI-generated answers or specific traffic volumes. We guarantee the quality of our work and our commitment to your growth — not specific algorithmic outcomes.

13. Third-Party Platforms

Where our services involve third-party platforms (Google, Meta, LinkedIn, etc.), we are subject to those platforms' own terms and policies. Changes made by third-party platforms to their algorithms, policies or interfaces are outside our control and do not constitute a failure to deliver on our part.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Kenya.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the new terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us: